HyperSprouts

Frequently asked questions

Can't find your answer? Email support@playpass.sa or call +966 507074192.

For parents

How do I pay for a class?+
You book online and pay the club directly at the venue — by card or cash, whatever the club accepts. HyperSprouts never takes payment from you.
Can I cancel a booking?+
Yes. Each club sets its own cancellation cut-off (shown before you confirm). Cancel from your account under Bookings; if you cancel after the cut-off the club may still charge for the class.
What is a programme?+
A recurring class you register for as a whole — for example three sessions a week for a month. One registration covers every date, and the price is for the whole programme.
Is my child's information safe?+
Yes. We only collect what clubs need to run a class safely — name, age and any notes you choose to share — and we never sell it. See our Privacy Policy for the details.

For clubs

How do I list my club?+
Choose List Your Club, tell us about your club and where it is, and our team reviews it. Once approved you add classes, prices and staff from your own portal.
Does HyperSprouts charge parents or clubs?+
Parents pay you directly at the venue. There are no booking fees for parents today.

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