Terms of Service

These Terms of Service ("Terms") govern your use of HyperSprouts. By creating an account, booking an activity or enrolling a child, you agree to these Terms.

1. What HyperSprouts Is

HyperSprouts is a platform that connects parents and guardians with independent kids' clubs offering sports, arts, education and camp activities. HyperSprouts helps you discover and book children's activities.

Each club independently provides the activity and is responsible for delivering it. HyperSprouts is not the coach, the instructor or the activity provider, and does not operate the clubs listed on it.

HyperSprouts does not collect or process payment for activities. Unless we expressly state otherwise in future, payment is made directly to the club at the venue; HyperSprouts neither holds nor settles a club's activity fees.

2. Accounts

• You must provide accurate information when creating an account, and keep it up to date.
• Parents sign in with a mobile number and a one-time code sent by SMS. Keep your number current, and do not share the codes you receive with anyone.
• Club and administrator accounts sign in with an email address and password, and are responsible for keeping those credentials confidential.
• You may only add and manage children you are the parent or legal guardian of.
• Club accounts are reviewed and verified by HyperSprouts before a club appears publicly.

3. Bookings & Payments

• Prices are set by the club and shown in Saudi Riyals (SAR).
• HyperSprouts does not process online payments. Where a booking has a price, you pay the club directly at the venue and the club records the payment.
• Free trials are free.
• Membership prices and terms are set by the club.
• The class, date, time, branch, price and cancellation terms shown when you book are saved with that booking. If the club later changes its listing, your booking keeps the terms it was made under.
• A booking is confirmed when it is placed and, where the club requires approval, once the club accepts it.

4. Club Membership Terms

A club may set its own Membership Terms. Where it has, you see them before you confirm an enrolment, and your acceptance is recorded.

• Membership Terms may cover how long a membership is valid and when it starts, cancellation and refund rules, what happens to unused classes, and whether a membership can be transferred.
• The Membership Terms you accepted are saved with your enrolment. A later change by the club applies to new enrolments and does not alter an enrolment already made.
• Club Membership Terms remain subject to applicable law and to your consumer rights. HyperSprouts does not warrant that every term written by a club is enforceable.

5. Cancellations

• Cancelling a booking is subject to the cancellation policy of the club you booked with. That policy is shown before you confirm and is saved with the booking.
• If the club cancels a class, a class taken from a membership for that booking goes back onto the membership and is not counted as used.
• HyperSprouts does not process refunds. Where money has changed hands at the venue, any refund is arranged directly with the club.

6. Platform and Club Responsibilities

HyperSprouts provides the technology: discovery, booking, account management, and the messages sent about a booking.

The club provides the activity — its coaches and staff, its venue and equipment, the delivery of each class, its prices and its own Membership Terms — and is responsible for the supervision and safety of children during the activity, and for complying with any licensing or safety requirements applicable to its business in the Kingdom of Saudi Arabia.

7. Acceptable Use

You agree not to misuse the platform — including attempting to access another user's account or data, submitting false information, or using the platform for any unlawful purpose.

8. Data Protection

Our collection and use of personal data is described in our Privacy Policy, which forms part of these Terms.

9. Limitation of Liability

HyperSprouts provides the booking platform "as is". To the maximum extent permitted by law, HyperSprouts is not liable for the acts, omissions or quality of service of any independent club listed on the platform, nor for any payment arrangement made directly between you and a club.

10. Changes

We may update these Terms from time to time, and the date above shows when they were last updated. Continued use of HyperSprouts after changes take effect constitutes acceptance of the updated Terms.

11. Contact

Questions about these Terms? Contact us at support@playpass.sa.